Return & Refund Policy

At Shoprinty, your satisfaction is our top priority. If you’re not happy with your order, we’re here to help.

1. Return Eligibility

We accept returns only under the following conditions:

• The product is defective, damaged, or misprinted.
• You received the wrong item.

To be eligible:

• You must request a return within 7 days of delivery.
• The product must be unused, unwashed, and in its original condition with packaging intact.

2. Items Not Eligible for Return

• Personalized or customized items (e.g. printed names/images)
• Products damaged due to misuse or negligence
• Clearance sale or discounted items

3. How to Request a Return

Please contact our support team with:

• Order ID
• Description of the issue
• Clear photo(s) showing the defect or issue

📧 Email: support@shoprinty.com

Once approved, we’ll guide you through the return process.

4. Refunds

• Once we receive and inspect the returned item, we’ll notify you about the refund status.
• If approved, your refund will be processed to your original payment method within 5–7 working days.

5. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again
2. Contact your bank or payment provider
3. If still unresolved, reach out to us at support@shoprinty.com

6. Cancellations

Orders can only be cancelled within 12 hours of placing them. After this window, we cannot cancel as the order may already be in processing or dispatched.

Thank you for shopping at Shoprinty!